Terms and Conditions

1. These terms and conditions are between Julie White (Trading as Bright White Life) and the Customer. They replace any previous terms and conditions and are the complete and only terms and conditions between the parties. All dealings between Bright White Life and the Customer shall be governed by these terms and conditions which shall prevail over any others. For the avoidance of doubt, Bright White Life may also be referred to as BWL.

2. These terms and conditions and any contract formed pursuant to them may be varied provided any variation is confirmed in writing by an authorised representative of BWL.

3. A binding contract will be formed when BWL notifies its acceptance of a Customer’s order for goods or services (the ‘Contract’).

ACCEPTANCE OF BOOKING AND INVOICING

BWL has the right to not accept a booking. A booking should only be deemed to be accepted when BWL issues a confirmation email and invoice in respect of the booking.

GROUP BOOKINGS INVOICING & PAYMENT

Depending on the account you have with BWL you will either be required to pay at the time of booking, or an invoice may be emailed 30 days before the performance of the services (course start date). It shall be payable on whichever date is sooner, within 30 days of the invoice’s date, or 14 days before the commencement of the earliest course. If the booking is made less than 14 days before a training course commencement, payment is due before the course commences.

OPEN COURSE BOOKINGS INVOICING & PAYMENT

Depending on the account you have with BWL you will either be required to pay at the time of booking, or an invoice may be emailed 30 days before the performance of the services (course start date). It shall be payable on whichever date is sooner, within 30 days of the invoice’s date, or 14 days before the commencement of the earliest course. If the booking is made less than 14 days before a training course commencement, payment is due before the course commences.

Open courses are number restrictive; therefore, the payment is considered due from the invoice date as the invoice is for the reserved seat and not physical attendance.

BWL has the right to refuse an attendee entry to the presentation if the course fee is not paid before the date of the course.

4. Subject to compliance with paragraph 5, if the Customer is dealing as a consumer, then they may cancel the Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 up to the end of the 14th day from the date of receipt of the goods or the booking of a course (the ‘Cancellation Date’). The Customer must notify BWL in writing on or before the Cancellation Date by e-mail and (in the case of goods) comply with the returns policy set out in paragraph 5. This does not affect your statutory rights. If the course is due to start within 14 days of the booking, BWL must receive a cancellation before the course’s commencement date.

5. To return goods, the Customer must have a goods return number (‘GRN’). A GRN can be obtained by emailing julie@brightwhitelife.co.uk and providing the invoice number. A GRN will then be provided, together with instructions for returning the goods. BWL will not accept returns without a valid GRN. All returned items must be in their original packaging, unopened and unused and returned within 14 days of the date of issue of the GRN. The Customer must pay for the costs of return unless the goods are faulty, damaged or incorrectly supplied and will be liable for them until they reach BWL. On receipt of the returned goods, BWL will credit the Customer’s account with any sum debited as soon as possible.

6. In the provision of a training course by BWL, certificates to prove completion of the course may be withheld by BWL until payment is made. No refund shall be given, and the full course fee shall remain payable should a delegate fail any course provided by BWL and BWL make no guarantee as to a delegate successfully passing any course. If a delegate does not attend the full course fee shall remain payable, and no refund shall be given. The Customer’s responsibility is to ensure that a delegate is booked on and attends the correct course. If a delegate attends a course and payment has not yet been made, the Customer accepts that payment is overdue.

7. BOOKING CANCELLATIONS ON OPEN COURSES.

Subject to paragraph 4, if the Customer wishes to cancel a booking on an open course, the Customer must notify BWL in writing by e-mail (Subject ‘Notice of Cancellation booking reference no: #####’). For the avoidance of doubt, Notice of Cancellation will not be accepted by telephone.

If BWL receives a Notice of Cancellation more than 14 calendar days before the course’s commencement, a full refund of any course fees paid shall be given (with no cancellation penalty due).

If BWL receives a Notice of Cancellation less than 14 calendar days before the course’s commencement, the full course fee shall remain payable, and no refund shall be given.

8. TRANSFER OF INDIVIDUALS ON OPEN COURSES

Only one transfer is permitted to an alternative classroom or online training session. However, this option is only possible, where at least 14 calendar days’ notice is given before the training. Please note that unfortunately cancellations/transfers cannot be accepted over the phone and must be made in writing. To clarify, you must give a minimum of 14 calendar days’ notice in writing if you need to cancel (or transfer) a booking.

9. CANDIDATE SUBSTITUTION ON OPEN COURSES

Candidates can be substituted any time before the open course start date. Requests are to be sent by email quoting the booking reference number, original candidate name and replacement candidate name. Once the request has been actioned, an amended confirmation email will be sent.

Special amendment to re-scheduling and substitution terms due to COVID-19:

The following amendment to paragraph 7, 8 and 9 of our standard terms and conditions:

BWL will only run in-person courses if it is safe to do so and will be led by public health advice at the time.

If a customer needs to cancel their place on an in-person course due to health reasons (i.e. a legal requirement to self-isolate) up to 48 hours before the course start date, they will be offered the option of either:

• one place on an alternative course within 12 months of the original booking, or
• a credit note for a future course within 12 months.

Alternatively, the Customer may send an alternative delegate to attend the course.  The customer must still notify BWL in writing to amend or cancel any booking. If a delegate does not attend a course without giving prior notice in writing, the full course fee shall remain payable, and no refund shall be given.

10. CANCELLATIONS AND POSTPONEMENT OF PRIVATE COURSES

If the client chooses to cancel an in-house course, the following fees will apply:

BWL will make any refunds due as soon as possible, no later than 14 days from acknowledging cancellation.

 For online courses: Refunds will only be issued once any course packs have been returned (with proof of postage). The cost of the return is to be met by the Customer.

BWL has the right to cancel a course presentation after acceptance of delegate registrations. In this event, BWL will reimburse in full any course fees paid and BWL’s liability will be limited to the value of the course fees paid.

BWL has the right to request the postponement of a course presentation where extenuating circumstances apply (for example, due to ill-health or a bereavement) and an alternative trainer cannot be sourced. In this event, BWL will liaise with the Customer to find an alternative date for the course presentation. If an alternative date cannot be agreed, BWL will cancel the course and reimburse in full the course fees paid by the Customer.

11. Unless specified, Value Added Tax will not be included in any price and will be charged at the rate in force at the time of quotation.

12. Interest on overdue invoices may be charged (at the discretion of BWL) under the Late Payment of Commercial Debts (Interest) Act 1998 until the date of payment and the Customer agrees to pay any reasonable expenses (not limited to expenses fixed by Court) incurred by BWL in pursuing any outstanding debt or debts due from the Customer.

13. BWL shall not be liable for mistreatment of any person or property arising out of the Customer’s failure to follow the guidelines set out by BWL in its publications or courses.

14. BWL reserve the right to cancel and/or amend course dates, times, contents and venues. Every effort will be made to give the Customer as much notice as possible and offer a reasonable alternative. If these are not satisfactory, BWL shall refund in full the price of the course. No further compensation will be given.

15. The Customer shall indemnify BWL for any loss or expenses caused by providing inaccurate information to BWL, mistakes contained within the Customer’s order, changes to the Contract requested by the Customer or personal injury or death caused by the Customer not following BWL’s guidelines correctly.

16. If the Customer becomes bankrupt or enters into liquidation, administration or administrative receivership or has a receiver of any of its assets appointed (or ceases or threatens to cease carrying on business) BWL shall be entitled to cancel any outstanding Contract(s) without liability to the Customer. Any sums outstanding shall become immediately due and payable.

17. If the parties are unable to resolve any dispute arising between them, either party may initiate an alternative dispute resolution procedure with the assistance of a mediator agreed by the parties or, in default of such agreement, appointed at the request of either party by the Centre for Dispute Resolution or such other similar body as is agreed.

18. Any written notice under these terms and conditions shall be served either by registered post or by facsimile to the relevant party’s registered/principal office or last known address.

19. No other person or body who is not a party to the Contract has any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce the Contract’s terms.

20. These terms and conditions shall be governed and construed under English law, and the parties submit to the exclusive jurisdiction of the English Courts.

21. MENTAL HEALTH FIRST AID REFRESHER CERTIFICATION

The customer’s responsibility is to ensure that attendees attending a Mental Health First Aid Refresher course hold proof of having a Mental Health First Aider/Champion certificate. If the certificate was issued more than 3 years ago, it is the customer’s responsibility to decide whether it is most appropriate for the attendee to attend the refresher course, or alternatively to attend the relevant full course again.

22. CERTIFICATION 

Julie White (trading as Bright White Life) is an approved instructor to deliver MHFA England courses.

Candidates completing the MHFA England courses will receive MHFA England certification as proof of completion. If attending online, this will be sent electronically direct from MHFA England.

23. UNPAID INVOICES

BWL will not issue certification until payment has been received in full.

BWL reserve the right to charge interest on late payments.

Invoices 45 days or more from invoice date are liable to interest and debt recovery costs. Interest shall be charged daily at the Bank of England base rate + 8.5% on the outstanding gross amount. Under late payment legislation, debt recovery costs will be charged as follows:

• Amount of Debt / Charge
• up to £999 / £40.00
• £1000 to £10,000 / £70.00
• £10,000 or more / £100.00